Frequently Asked Questions

Everything you need to know about how The Move works

Getting Started

How Matching Works

Events & Discovery

Messaging & Communication

Safety & Privacy

Features & Perks

Preferences & Settings

Troubleshooting

Philosophy & Community

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Frequently Asked Questions

Getting Started

What is The Move and how is it different from other dating apps?

How do I create a profile?

Is The Move free to use?

How Matching Works

How do I get matches?

What is the 300-foot check-in rule?

Can I match with someone before attending an event?

What if I don't see many matches in my area?

Events & Discovery

Where do the events come from?

How do I find events I'm interested in?

Can I host my own event?

What is the 'Who Just Matched' carousel?

Messaging & Communication

When can I message someone?

What are gifts and how do they work?

Can I video chat or voice call?

Safety & Privacy

Is The Move safe? How do you protect users?

What are the Safety Tools?

Can I control who sees my location?

What if I feel unsafe at an event?

Features & Perks

What are Kudos Badges?

What are the special badges I can earn?

What is music compatibility?

How does zodiac matching work?

Preferences & Settings

How do I change my discovery preferences?

Can I pause my account without deleting it?

How do I delete my account?

Troubleshooting

Why am I not seeing any matches?

Why can't I message my match?

The app says I'm not at the event, but I am!

How do I report a bug or suggest a feature?

Philosophy & Community

Why does The Move focus so much on in-person meetings?

What does 'couch date less, live more' mean?

How is The Move different from Happn or other proximity apps?

Still have questions?